Returns + Exchanges

Welcome to MiaFilmia Fragrance

🚚 Cash on Delivery Available Nationwide

Free Delivery on Selected Orders

MiaFilmia Fragrance delivers products across Bangladesh through trusted courier and delivery partners.

Estimated delivery time:

Inside Dhaka: 1–2 working days
Outside Dhaka: 2–4 working days
Remote areas: 3–5 working days or longer

Delivery times are estimates and may vary depending on the customer’s location, courier availability, public holidays, weather, or unforeseen circumstances.

Before dispatch, our team may contact you to confirm your order and delivery details.

For Cash on Delivery orders, customers are required to pay the full amount, including applicable delivery charges, when receiving the parcel.

Please make sure your phone number and delivery address are correct. MiaFilmia Fragrance cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Returns

We want you to be happy with your MiaFilmia purchase.

Due to the nature of fragrance products, opened, used, sprayed, or damaged products generally cannot be returned or exchanged, unless the product was received damaged, defective, incorrect, or qualifies under our return policy.

If you receive a damaged, incorrect, or incomplete order, please contact us as soon as possible after delivery.

To process a return or exchange request, we may ask you to provide:

Your order number
Customer name and phone number
Photos of the received product
A clear unboxing video, where applicable
Details explaining the issue

Once the issue has been reviewed and approved, MiaFilmia Fragrance will provide the appropriate solution, which may include a replacement, exchange, or refund depending on the circumstances.

Please do not return any product without contacting us first.

For complete details, please refer to our Return & Refund Policy.